When will I receive my order?
Orders have a delivery time of 24/48 hours from the moment the package leaves the warehouse. If you order from Monday to Thursday after 15:30 p.m., Friday after 12:00 p.m., on a weekend or a holiday, this delivery time may vary. In periods of sales and/or promotions there could also be variations.
I have chosen bank transfer, but I prefer another payment method. What do I do?
Call us at 965 500 045 and tell us what happened. We will cancel the order in which you have selected bank transfer so that you can order it again by selecting the appropriate payment method.
I made a mistake when ordering and I used the 10% discount coupon, can I use it again?
No, you can’t. The -10% discount coupon that is offered when subscribing to the Newsletter has a single use, but in case you have used it by mistake in an order that you want to cancel, we will generate another special discount code so that you can take advantage of that -10% when placing the order correctly.
I have an incident with my order, who should I call?
You can contact us via email firstname.lastname@example.org or by calling 965 500 045, telling us the reference of your order and what happened to try to solve it as soon as possible.
In case of an incident with the transport agency, you can notify the transport agency directly by calling 966 952 604 or you can contact us by email at email@example.com or by phone at 966 550 045
Do you ship to Spain and Portugal?
Currently, we do not ship to the islands of Portugal, or to the Canary Islands, nor to Ceuta and Melilla, but we promise to get down to work to be able to so soon. We apologize for the inconveniences.
What methods of payment do you use?
We currently offer three methods of payment:
– Paypal (normal payment or also with the possibility to pay in instalments),
– Bank transfer
– Credit card (Visa, Master Card and American Express).
The method of payment is chosen after you have filled in all the details for shipment.
Can I cancel my order?
Once you have made your purchase, you can cancel your order by contacting us by email at firstname.lastname@example.org or by calling 965500045 at any time before your order is shipped and you will receive a full refund. However, if your order has already left our warehouse, we will try to talk to the transport agency to cancel the shipment, otherwise, you must wait until it is delivered before you can return the product.
If I make a return, will I be reimbursed for the shipping costs?
In the event that you have made a purchase of less than 30€ and have been charged shipping costs, these will not be refunded, unless the order is cancelled before it has left our warehouse.
How can I change my account password?
If you have forgotten your password to log in, please follow the steps below:
– In the registration section, under the box to enter your password, you must click on “Forgot your password?”
– Then, you will have to enter the e-mail address you registered with and we will send you an e-mail with the instructions to follow to change your password. If you don’t receive the reset email, please check your “Junk mail” folder, you may find our notification there.